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General Information

 

 

Ordering Information

How can I place an order?
We try to make the ordering process as easy as possible for you. You can choose to do all the work yourself through our product catalog and online ordering, or simply give us a call and tell us what event or project you've got coming up and we'll put together suggestions to fit your budget and timeframe.

Will I receive confirmation of my order and a proof?
Once you place an order, either online or through one of our customer service reps, you'll receive a detailed confirmation showing all pricing and shipping information, as well as a low-res rendition of the artwork to be used. We will not proceed with your order until you have approved this confirmation. 

Within 1-3 days, depending on the turn-time for the item, you will receive an email proof showing your imprint, usually positioned on either a photo or drawing of the item. With your approval of this proof, your order will pass into production and be scheduled for delivery.


What are Set Up Charges?
Most items will have a set up charge, screen charge or die charge. This charge is not for artwork, but to create the screens, plates or dies necessary to imprint the item with a specific logo or artwork. These are specific to each order, however, if you reorder the same item and use the same imprint, you will normally not have to pay the set up charge again, unless it's been over 2 years since your last order. Some manufacturers may require a re-order set up which is normally 1/2 the cost of the original fee. Embroidery set ups, or digitizing, can be used on virtually any other item without incurring additional fees, unless the imprint is resized.

What are overruns/underruns?
Many manufacturers may ship 5-10%± the requested quantity due to production requirements. The total amount shipped will be the final quantity which you are charged. In most cases, you may receive around 5% more than the quantity you ordered, but it does depend on the manufacturer and item which was ordered. 

Can I get a sample?
In most cases we can send you a sample at no charge, but in some cases we may need to charge for the item or freight, especially in the case of higher dollar or rush sample requests. Sample requests are intended to help serious buyers make a decision on a product. We reserve the right to refuse sample service at our discretion. 
 

Can I order less than the minimum shown for an item?
In most cases, yes. Many manufacturers will allow for 1/2 the lowest quantity shown, with an additional Less than Minimum fee, usually $40-$75.


 

 

Shipping & Delivery

How fast will I receive my order?
Production times or estimates are listed for each item and does not include weekends or holidays. This usually indicates the time to produce the items after the proof is approved, and does not include shipping times. Shipping times will depend on the method and location of delivery. Many items can also be rush ordered if necessary.

How will I know when my order is to ship?
We will notify you via email all along the way:  order confirmation, order placement, email proof, proof approval, shipping date confirmation and tracking for shipped orders.

Where do items ship from?
We utilize manufacturers located all over the US and even some in Canada. Your items will ship directly from the manufacturer, so FOB locations will vary. Your confirmation will include a freight quote based on the FOB and destination locations.

Can I have my order shipped to multiple locations?
Yes! Just indicate how many items need to go to each location. In some cases, there may be a nominal drop-ship fee to cover the costs of extra packaging and shipping labor.

Can I use my own shipping account?
Definitely. Just let us know and we'll have the shipping charges applied to your provided account number.


Payment

What types of payment do you accept?
We accept checks, Visa, Mastercard, Discover and PayPal. You may also request credit terms, just ask one of our customer service reps how to go about this.

When do you require payment?
Most orders will be charged 1/2 the total upon your approval of the confirmation. The balance will be charged after delivery. Large dollar or custom overseas orders may require additional prepayment. You will be contacted if this is the case.

Will I need to pay sales tax?
All orders delivered within Nebraska will have applicable sales taxes applied to the order total. If you are a tax exempt organization you will need to supply us with a Nebraska Form 13 Resale or Exempt Certificate.

 

 

11218 Elm Street, Ste B | Omaha, NE 68144

402.384.2820 | info@thecreativej.com

 

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