How can I place an order?
We try to make the ordering process as easy as possible for you. You can choose to do all the work yourself through our product catalog and online ordering, or simply give us a call and tell us what event or project you've got coming up and we'll put together suggestions to fit your budget and timeframe.
Will I receive confirmation of my order and a proof?
Once you place an order, either online or through one of our customer service reps, you'll receive a detailed confirmation showing all pricing and shipping information, as well as a low-res rendition of the artwork to be used. We will not proceed with your order until you have approved this confirmation.
Within 1-3 days, depending on the turn-time for the item, you will receive an email proof showing your imprint, usually positioned on either a photo or drawing of the item. With your approval of this proof, your order will pass into production and be scheduled for delivery.
What are Set Up Charges?
Most items will have a set up charge, screen charge or die charge. This charge is not for artwork, but to create the screens, plates or dies necessary to imprint the item with a specific logo or artwork. These are specific to each order, however, if you reorder the same item and use the same imprint, you will normally not have to pay the set up charge again, unless it's been over 2 years since your last order. Some manufacturers may require a re-order set up which is normally 1/2 the cost of the original fee. Embroidery set ups, or digitizing, can be used on virtually any other item without incurring additional fees, unless the imprint is resized.
What are overruns/underruns?
Many manufacturers may ship 5-10%± the requested quantity due to production requirements. The total amount shipped will be the final quantity which you are charged. In most cases, you may receive around 5% more than the quantity you ordered, but it does depend on the manufacturer and item which was ordered.
Can I get a sample?
In most cases we can send you a sample at no charge, but in some cases we may need to charge for the item or freight, especially in the case of higher dollar or rush sample requests. Sample requests are intended to help serious buyers make a decision on a product. We reserve the right to refuse sample service at our discretion.
Can I order less than the minimum shown for an item?
In most cases, yes. Many manufacturers will allow for 1/2 the lowest quantity shown, with an additional Less than Minimum fee, usually $40-$75.